+16 Call Center Tne References. The speed at which you answer the call as well as your tone can determine how the rest of the call goes. Call center agents may also be involved in people management initiatives such as training and onboarding new call center agents joining.

The speed at which you answer the call as well as your tone can determine how the rest of the call goes. Call center script for call intake. This call center form is a call script guide for agents that shows direction and the best proper approach when handling clients.